CUSTOMER SUPPORT

Why are FAQs important?

FAQs are a great way to help visitors quickly find answers to common questions about your business and create a better browsing experience on your site.
What is an FAQ section?

An FAQ section can be used to quickly answer frequently asked questions about your business. For example, “Do you offer delivery?”, “What are your opening hours?”, “How can I book a service?”
Where can I add my FAQs?

FAQs can be added to any page on your site or in your Wix mobile app.
How do I add a new question/answer?

To add a new question/answer, follow these steps: 1. From the Dashboard or Editor, click the “Manage FAQ” button. 2. Click “Add”, then select “Question/Answer”. 3. Choose a category for your question/answer. 4. Save and publish. You can edit your FAQ at any time.
How do I edit or remove the “Frequently Asked Questions” title?

From the Editor, go to the “Settings” tab of the FAQ. From the Wix Owner app, go to the Site & App tab.
Can I add an image, video or GIF to my FAQ?

Yes. To add media, follow these steps: 1. From the Dashboard or Editor, click the “Manage FAQ” button. 2. Create a new question/answer or edit an existing one. 3. In the response text box, click the Video, Image, or GIF icon. 4. Add the media from your library then save.